Frequently Asked Questions (FAQ)
At VapeCart.shop, we know that clear answers help every shopper feel confident and supported. These FAQs cover the questions we hear most often, and they’re designed to guide you quickly to the information you need.
Ordering & Shipping
How long does shipping take?
Shipping times vary depending on your location, but most orders arrive between 3–7 business days after processing. To keep your experience smooth, tracking information is shared as soon as your order ships.
Do you ship discreetly?
Absolutely. Every order is packaged discreetly with privacy in mind, ensuring a stress-free delivery experience from checkout to arrival.
Can I change or cancel my order?
If you need to make a change, reach out to our support team as soon as possible. Although we process orders quickly, we’ll do our best to help before your order ships.
Products & Quality
Are your vape carts authentic?
Yes. We verify every product directly with manufacturers or authorized distributors. Moreover, we provide lab-test details when available, giving you full confidence in what you’re buying.
What kind of products do you carry?
Our catalog includes:
Premium vape cartridges
Disposables & vape pens
Rechargeable devices
Accessories like chargers and pods
CBD and alternative cannabinoid carts
We update our product selection frequently, so you can explore fresh options regularly.
Are your carts lab-tested?
Most major brands we partner with offer third-party lab reports. Whenever available, we publish them so you always know what you’re getting.
Usage & Safety
How do I choose the right cart?
Consider your experience level, preferred flavor profiles, cannabinoid type, and device compatibility. Our product descriptions and guides help simplify your decision.
How should I store my vape cartridges?
Keep your carts upright, away from heat and direct sunlight. Storing them properly helps maintain potency, flavor, and device performance.
Is vaping safe?
While no product is risk-free, choosing lab-tested, reputable brands and using devices responsibly can help reduce potential risks. We encourage adults to stay informed and vape mindfully.
Payments & Policies
What payment methods do you accept?
We offer secure checkout options, including major cards and trusted online payment providers. As we grow, we continue to expand available payment choices.
What is your return policy?
For safety reasons, opened vape products can’t be returned. However, if your product arrives damaged, defective, or incorrect, contact us and we’ll resolve the issue quickly.
Do you offer refunds?
Refunds are handled on a case-by-case basis. If something isn’t right, we’re here to help find the best solution.
Account & Support
Do I need an account to shop?
You can checkout as a guest, although creating an account gives you access to order history, faster checkout, and exclusive member deals.
How do I contact customer support?
You can reach us directly through our contact page or email. We respond promptly and with care because your experience matters.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link so you can follow your delivery every step of the way.
Legal & Age Requirements
Do I need to be 21 or older?
Yes. We sell vaping products exclusively to adults 21+ in accordance with federal guidelines. Verification checks help ensure responsible purchasing and safe practices.
Where can you ship these products?
Shipping availability depends on local regulations. If your region has restrictions, our system will notify you at checkout.